Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how 2806076 Ontario Inc. DBA SmartRecover (“SmartRecover,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our websites, mobile applications, SMS text messaging platform (the “SMS Platform”), and any other products or services we offer (collectively, the “Services”).

SmartRecover provides an SMS-based cart-recovery service for e-commerce merchants. Our trained human agents send personalized text messages to consumers on behalf of our merchant customers to help recover abandoned shopping carts and improve sales conversions.

2. Information We Collect

We collect and receive information in several ways, depending on how you interact with our Services.

A. Information from Merchants (Our Customers)

When you register for or use our Services as a merchant, we may collect:

• Account registration information (such as your name, email address, company name, and phone number);
• Billing and payment information (such as credit-card number, expiration date, and billing address);
• Business information related to your use of our Services;
• Communications you send to us (such as support requests and feedback).

B. Information from Consumers (End Users)

When consumers interact with our SMS Platform, we may collect or receive:

• Phone numbers;
• Names and contact information;
• Shopping-cart contents and product preferences;
• Purchase history and order information;
• SMS message content (messages sent to and received from consumers);
• Opt-in and opt-out preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services;
• Personalize our cart-recovery strategies;
• Communicate with merchants;
• Analyze usage trends and improve service quality;
• Detect and prevent fraud;
• Comply with legal obligations.

4. How We Protect Your Information

All data is encrypted both when it is stored and when it is transmitted between systems. Our team members work exclusively on company-provided, managed devices that are equipped with security software, and we require multi-factor authentication on all systems that access your information. We maintain detailed logs of who accesses data and when, so that all access is accountable and auditable.

5. SMS Communications and TCPA Compliance

SmartRecover sends SMS messages to consumers solely on behalf of our merchant customers. All messages are composed and sent by our trained human agents.

Consent. SMS messages are sent only to consumers who have provided prior express written consent through the merchant’s checkout process or other opt-in mechanism.

Opt-Out. Consumers may opt out of SMS messages at any time by replying STOP to any message. Opt-out requests are processed immediately.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.

• SMS conversation data is retained for service improvement for thirty-six (36) months before anonymization.
• Consumer profile data is deleted or anonymized within thirty (30) days after merchant account closure.
• Merchant account billing records are retained for seven (7) years for tax compliance.

7. Your Rights

Because SmartRecover acts as a service provider to your healthcare provider, any requests related to your personal information — such as accessing, correcting, or deleting your data — should be directed to the healthcare provider you originally signed up with. They will work with us to fulfill your request.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: